Synchronizing E-files With the EFC

The Synchronize E-file Info with EFC feature updates e-file statuses and acknowledgement histories. It is one of the Customer Service Utilities (located under the Support menu) that Customer Service representatives use to help diagnose problems. You should only use this feature if requested to do so by a Customer Service representative.

Only users who have permission to receive acknowledgements have permission to sync with the EFC.

To synchronize e-file information:

  1. From Rollover Manager, E-file Manager, Bank Manager, or from an open return, click the Support menu.
  2. Expand the Customer Service Utilities fly-out menu; then, select Synchronize E-file Info with EFC.

Synchronization Results dialog box

  1. When the synchronization is complete, click Close.

The status of each return listed on the E-file Manager now matches the status for that return on the e-file servers.

 

See Also:

E-file Statuses